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Customer Care
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Customer Care
Training
Customer Support
User Network
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Our relationship with our customers and commitment to their long-term success is
something we value most highly. We know that our success depends on your success,
not just when you first select EMS as your vendor but for years thereafter.
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"What tipped it for me was the value in EMS having a turnkey package for warranty
and tech support. EMS put together an entire package of hardware and software. I
knew I had just one tech support number to call..."
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-- Benny Turner, FACHE, Associate Director of Operations
Institute for Medical Simulation and Advanced Learning, NYC
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Email:
support@ems-works.com | Help Desk line: 800-405-7500 OR 484-395-0067
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Effective training is essential to get you operational quickly. We encourage you
to participate in our customer-exclusive discussion groups and webinars, which build
upon training experiences for continuous improvement in your operation.
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The Customer Care team is on call to keep you running at peak capacity with fast,
effective responses to questions, and scheduled maintenance. Keep connected with
us via phone or log requests online.
Our commitment to your success is the foundation to ours!
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Email:
support@ems-works.com | Help Desk line: 800-405-7500 OR 484-395-0067
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The EMS User Network is a platform for customers to collaborate and influence future
product development. It is headlined by an annual Summit held at a customer host
institution, which brings together users, content experts and guest speakers for
best practice education and hands-on experience.
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"Excellent collection of speakers touching on a wide palate of topics."
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-- William J. Stiers, MD, Samuel Merritt University's Health Sciences Simulation
Center
(2011 Summit Attendee)
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Email:
support@ems-works.com | Help Desk line: 800-405-7500 OR 484-395-0067
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"EMS really put a concerted effort into making sure that the customer is satisfied with the product…I would most definitely go with EMS again."
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- Heather O'Quinn, MSN, RN
Southside Virginia Community
College
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"There was no question in our mind that EMS could do
the whole package, and that’s what we were after."
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- Glen Tinkoff, MD
Christiana Care Health System
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"The EMS software is extremely flexible and enables us to design simulation models
that help improve clinical performance."
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– Ellen Brock, MD, MPH
Virginia Commonwealth University
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"The added administrative functionality really tipped the balance for us. Plus,
EMS has a longer history than the other companies and huge experience with SPs."
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– Haru Okuda, MD
formerly with the New York City
Health and Hospitals Corporation
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"Our faculty wanted to focus on debriefing with the learners…, the AV system was
most important to us when we made our decision to go with EMS as a vendor."
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– Martha Conrad, RN, MSN
University of Akron College of
Nursing.
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"By integrating EMS’ Suite into the operations of the Center, we’ve been able to
more effectively meet the educational and operational needs of the hospital."
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– Glen Tinkoff, MD
Christiana Care Health System
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"The training provided by EMS was first class and very professional… The ongoing
vendor support has been great too, so EMS has really given our program a boost."
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– Jason Quick, lecturer
Victoria University, Australia
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"With EMS products, we are able to pull scenarios together and create a video clip
of the student performing skills, which he or she will then take to a potential
employer upon graduation.Other competing products didn’t offer this option."
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– Sharon Decker, Ph.D., R.N.
Texas Tech, Lubbock
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"The main reason for using EMS was because I was dealing with nine facilities. With
EMS I can have people remotely access the system."
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– Denise Garee, MSN
Coastal Carolinas Health Alliance
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"In the end the college chose EMS’ software management system and AV technology.
The comprehensiveness of the system and the constant innovations were important
to us. "
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– Laura Cuty-Ruiz, PhD
University of Central Florida
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