Please send a P.O. or a check for the total amount plus shipping made out to Education Management Solutions, Inc., The mailing address is Education Management Solutions, Inc., 440 Creamery Way, Suite 100, Exton, PA 19341, USA. The SimScenarios booklet(s) and CD ROM(s) will be mailed within 10 business days of receiving the P.O. or check. International customers only: Please ensure that you send us a bank check for the total amount. Shipping Information: Standard U.S. Shipping is $5.99-Service is by USPS Priority Mail or UPS (our shipping department chooses the method based on value & weight). Shipment is within the Continental U.S. (lower 48 continguous states). P.O. Boxes are not deliverable by UPS and are subject to PO Box guidelines below. Shipment to Post Office Boxes, APO, FPO, Alaska, Hawaii and U.S. territories (please see next paragraph). Post Office Boxes-This Includes All Domestic PO Boxes, APO, FPO and Alaska, Hawaii, and U.S. territories addresses. (Minimum Charge) $5.99 Service is by USPS First Class or Priority Mail. These orders will be charged according to weight. We will E-MAIL notification of additional charges (over $5.99) for your approval once your order is pulled and weighed. Canada (Minimum Charge) $8.99 Service is via International Air Mail. Minimum charge is $8.99 including insurance and handling for parcels weighing up to 4 lbs. International Service (Minimum Charge) $30.00 Shipped via USPS Express Mail (Global EMS). Fees vary depending on destination and weight of parcel. PRIOR TO SHIPPING WE WILL WEIGH PACKAGE AND E-MAIL THE TOTAL FOR YOUR APPROVAL. Some countries may impose additional customs duties and taxes. It is the customer's responsibility to inquire at his/her country's Customs Office to obtain the most current information. Should any order be returned to Education Management Solutions, Inc as undeliverable for any reason, the shipping fees are not refundable. We will not ship internationally to a Post Office Box, please provide a street address. International returns policy. If an order is returned to us because of restricted or banned products or an incorrect address you’ll be refunded the total amount of the products ordered, less a 20% re-stocking fee. Shipping charges will not be refunded. Please check with your customs before ordering, as there may be import restrictions for your country.